Global Services Sales & Quotation Specialist

Looking for meaningful work with a company that makes a difference in global innovation? Engineer a better future with Aerotech, a global leader in precision motion and automation. Our customers create some of the most innovative products on the planet, from life-saving medical devices to tools for deep space exploration. Our precision motion and automation systems make it all possible. 

Build a lasting, satisfying career at Aerotech, where we foster growth, empower employees and promote from within. You'll find unparalleled opportunities and a company that values your voice. We also provide an extensive total rewards compensation system, including:

• Bonus payments every 6 months
• Rich health plans
• Retirement planning with our 100% company-paid Employee Stock Ownership Trust

Position Summary:

The Global Services Sales and Quotation Specialist plays a critical, customer-facing role focused on driving revenue and supporting GTS sales initiatives. This position blends proactive outreach with the technical consultation required to provide accurate customer quotations for spare parts, services, and repairs. By bridging marketing support with quotation generation, this role ensures quoted parts and services properly meet customer needs while actively growing the Global Technical Support (GTS) business.

The focus of this position is developing a comprehensive understanding of Aerotech’s products, processes, and command of our ERP, CRM, and enterprise systems to effectively engage customers. The role requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. A well-suited candidate can react and adjust quickly to changing conditions, balancing lead generation efforts with practical solutions for resolving customer and internal related challenges.

Essential Functions:

• Own assigned customer requests, including full responsibility from start to finish; review customer documentation and understand their requirements; effectively respond to active inquiries and objections in a timely manner.
• Cross functional collaboration by developing relationships with Sales, Engineering, Manufacturing, Planning, and Purchasing departments to gather necessary technical details for complex quotes or feasibility assessments.
• Prepare spare parts and high value service quotations with clear scope of work utilizing application and system level documentation.
• Calculate proper pricing of parts and services based on manufacturing costs, price lists, and previous sales.
• Monitor the quotation pipeline and conduct targeted outreach (via email and phone) to nurture leads, follow up on active quotations, and qualify high-value service and repair opportunities. 
• Design and execute automated customer outreach campaigns (e.g., preventative maintenance, obsolescence notices) and in coordination with Marketing, create impactful supporting collateral,  including brochures, flyers, and presentations.   
• Manage CRM/ERP systems and workflows to ensure data integrity, optimize the routing of inquiries, and generate accurate reports on lead tracking and account histories.  
• Presenting monthly/quarterly metrics on quotation pipeline health, campaign ROI, and service revenues to leadership.

• Quote customer field-service visits, training, and system commissioning.
• Provide technical support and guidance to Aerotech subsidiaries.
• Identify and implement process improvements to reduce quotation turnaround time and increase quote-to-order conversion rates. 
• Manage end of life product record keeping; maintain inventory and repairability records of non-current and pending obsolete products.
• Coordinate and process customer non-disclosure agreements, terms & conditions requests, and other legal documents.
• May prepare analysis and information for inclusion in reports.
• As assigned.

• Strong marketing and sales support acumen, with the ability to identify opportunities and generate leads. 
• Effective communicator, able to present complex technical information to customers, management, and colleagues.
• Ability to work effectively in cross-functional teams, including Engineering, Sales, Production, Quality, Planning, Purchasing, and Management.
• Critical thinking and complex problem solving skills.
• Knowledgeable in writing reports, business correspondence, and suggestions to procedure manuals.
• Excellent organizational and time-management skills, able to handle multiple tasks simultaneously while maintaining strong attention to details and accuracy.

• Bachelor’s degree (B.S.) with a technical or marketing focus, or equivalent from an accredited college or university.
• At least one year of related professional experience or training is preferred.
• At least three years of related experience with Aerotech products and ERP systems may be considered in lieu of a BS degree.
• An equivalent combination of education and experience may be considered .
• Must be authorized to work in the United States without employer sponsorship. Aerotech does not provide US work authorization sponsorship for this position. OPT and CPT visa holders are not eligible for employment if they will need work authorization sponsorship at any time in the future.

• Competitive compensation
• Bi-annual bonus
• Annual raise eligibility
• UPMC Health Insurance
• Dental insurance
• Vision insurance
• Life insurance 
• Retirement Plan
• Employee Stock Ownership Trust
• 401k
• Paid time off
• Parental leave
• Referral program
• Professional development assistance
• Tuition reimbursement