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Product Support Engineer

Aerotech is now hiring Product Support Engineers. Are you looking for a job that gives you independence and autonomy? Are you comfortable taking action in new situations without close supervision? Are you a strategic thinker with strong critical analytical and rapid decision-making skills? Then this may be the opportunity for you! Successful Product Support Engineers at Aerotech focus aggressively on goals and stick to those goals even in the face of adversity. Persistence and determination are required characteristics. This position requires a keenly task-focused individual to analyze situations, systems and problems. Success depends on examining the problem, putting together seemingly disparate elements and arriving at quick solutions. If this sounds like you, apply today.

Since our founding in 1970, Aerotech has been dedicated to designing and manufacturing the most innovative and sought after motion control products for industrial and research customers around the world. Our motion products are used in the development, test, and manufacture of high-technology products including smart phones, lightning-fast computer processors, high-end electronics, and breakthrough medical devices, as well as in the most exciting fields of cutting-edge scientific research and development. Top-level management is receptive to opinions and ideas from all employees. We’ve never laid-off an employee and strive to provide an environment where hard work, dedication, and imagination are valued. We feel a sense of accomplishment when we know our products have been used to realize the technology that is making lives better and leading us into the future.

Position Summary:

Provides post-implementation technical support, basic programming, and start-up assistance to customers.

Essential Functions:

  • Communicate directly with customers helping them understand product usage.
  • Provide start-up and post-implementation technical support on all current Aerotech products.
  • Suggest documentation changes to the design engineering team.
  • Gather relevant data for design engineers to troubleshoot and/or reproduce the problem in order to develop a solution
  • Provide technical analysis in problem situations.
  • Provide basic program code examples.
  • Assist with on-site troubleshooting of products.
  • Document product support activity with findings, actions, and resolutions.

Minimum Qualifications:

  • Associates in Electrical Engineering or Electrical Engineering Technology, Computer Engineering or similar field
  • At least one year of related experience or training
  • Equivalent combination of education and experience may be considered
  • Understanding the basics of how analog and digital circuits function
  • Ability to travel domestically and internationally
  • .NET programming desirable 
  • Must be authorized to work in the US without employer sponsorship.  Aerotech does not provide U.S. work authorization sponsorship for this position.  OPT and CPT visa holders are not eligible for employment if they will need work authorization sponsorship at any time in the future. 
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