Sales Operations Manager

Pittsburgh, PA

Full Time

Sales

Experienced

Position Summary

We are seeking a dynamic and results-driven Sales Operations Manager to join our team at Aerotech, a leader in Motion Control and Automation Solutions. In this role, you will play a critical part in enhancing our sales effectiveness and driving revenue growth. You will oversee the sales operations function, streamline processes, and provide data-driven insights to support our sales team.

Essential Functions

Manage CRM systems and other tools, ensuring data integrity and providing training for the sales team and other relevant teams as needed.
Identify and drive automation and process improvements to enhance overall sales productivity.
Generate and analyze sales data and performance metrics to identify trends, opportunities, and areas for improvement.
Oversee requests from the sales team regarding modifications or updates to operations. This involves evaluating each request to determine its validity and alignment with the overall goals and best interests of the operation.
Refine and periodically update sales processes and best practices to improve efficiency and effectiveness.
Refine and oversee the onboarding sales training program for new employees.
Collaborate with cross-functional teams, including marketing, IT, technical support, business development and product management, to align sales strategies and initiatives.
Assist in the creation and management of the annual sales budget
Support the sales team with forecasting, territory management, and pipeline development.
Create and deliver reports and dashboards for leadership to inform strategic decision-making
Supervise the team of Customer Service Representatives (CSRs), ensuring a thorough understanding of the processes they are responsible for executing.

Additional Duties

Recognize, develop, and implement process improvements within the sales organization
Update processes and best practices for groups performing similar functions to improve efficiency and effectiveness
Develop and implement a comprehensive training program aimed at enhancing the skills and performance of current sales team members.
Communication with the sales team on critical issues
As assigned

Knowledge, Skills, and Abilities

Experience with CRM administration, preferably Hubspot
Experience with ERP systems, preferably Epicor
Able to communicate with people at all levels of an organization; excellent written and verbal communication skills
Ability to comprehend high-level sales strategies, convert them into system and process requirements, and ensure effective local implementation to achieve business results.
Experience with a formal sales process
Experience in a sales enablement or training role
Strong presentation and content-development skills
Ability to organize and self-manage workload around defined project milestones
Critical thinking and complex problem-solving skills
Intermediate level of computer proficiency utilizing Microsoft Office and Google Products
Good organization skills; focused on attention to detail and accuracy
Ability to work and communicate effectively with internal stakeholders

Minimum Qualifications

Bachelor of Science or Business Administration degree from an accredited college or university
At least 5 years of related experience and/or training, preferred
An equivalent combination of education and experience may be considered
Ability to travel occasionally, short-term, domestically, and internationally
Must be authorized to work in the United States without employer sponsorship. Aerotech does not provide US work authorization sponsorship for this position. OPT and CPT visa holders are not eligible for employment if they will need work authorization sponsorship at any time in the future.

Working Conditions / Physical Requirements

Work is generally performed in an office environment
May be required to sit for extended periods
Will be required to work with other employees and customers frequently
The employee may occasionally be required to lift and/or move up to 25 pounds

Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary. Further, the job description does not alter the at-will nature of employment with the organization and does not create a contract of employment

Must be authorized to work in the US currently and in the future without employer sponsorship.

Aerotech is committed to the concept and practice of equal employment opportunity and affirmative action. The Company's policy is to provide equal employment opportunity to all qualified applicants and employees regardless of their race, color, religion, age (40 or over), sex, national origin, disability, or veteran status. This policy applies to recruiting and hiring, training, promotion, compensation, benefits, transfer, layoff, and termination. The Company makes and will continue to make all employment decisions in a non-discriminatory manner.

The Company is collecting the information requested in this employment application for purposes of evaluating your suitability for hire by the Company. The Company will share the information that you provide in this employment application only with Company management officials who are involved in the hiring process or who are otherwise involved in making employment-related decisions on behalf of the Company.

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Sales Operations Manager

Position Summary

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